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OneDesk System Properties

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Editorial information provided by Project Management Zone
SystemOneDesk
DescriptionOneDesk is a web-based customer service and project management tool.
CategoryProject Planning
Issue Management
Project Management Zone Rankinginfomeasures the popularity of Project Management SystemsScore 3.60
Rank #82 Project Planning
Rank #32 Issue Management
DeveloperOneDesk
Websiteonedesk.com
Technical documentationonedesk.com/­get-started/­organize
Social network pages
Facebook168likes
Google+44followers
LinkedIn3,426followers
Twitter886followers
Initial release2010
LicenseWeb-based service (SaaS)infoSoftware-as-a-Service model
Web-based architectureyes
Mobile appsno
APIinfoApplication Programming InterfaceyesinfoREST
Multi-useryes
Authentication mechanismPassword
SAMLinfoSecurity Assertion Markup Language
Google sign-on
LinkedIn sign-on
NotificationsEmail
Project Planning Properties
Hierarchical tasksinfoSupport for parent-child relationships of tasksyes
Recurring tasksinfoSupport for definition of tasks that occur repeatedlyno
Milestone trackinginfoMilestones indicate the completion of major deliverables, normally by completing a set of tasksyes
Task dependenciesinfoDependencies between tasks are logical relationships that restrict the sequence of task executions, e.g. one task must be completed before another task can startyes
Critical path managementinfoThe critical path method calculates the set of tasks that cannot be delayed without increasing the project's duration, taking into account task dependenciesyes
Critical chain managementinfoThe critical chain method expands the critical path method by additionally taking resource constraints into accountno
Gantt chartsinfoBar chart to visualize a project's tasks and milestones scheduleyes
PERT chartsinfoNetwork diagrams according to Program Evaluation Review Techniqueno
BaselinesinfoSupport for creating and using snapshots of a project's plan in terms of cost, scope and schedule no
Resource managementinfoSupport for managing a project's human and/or non-human resourcesyes
Resource levelinginfoSupport for optimizing the allocation of a project's resourcesnoinfosupport for manual resource leveling
Time trackinginfoSupport for estimating and monitoring the time spent on a project's tasksyes
Cost trackinginfoSupport for monitoring a project's expensesyes
Earned value managementinfoSupport for tracking a project's performance and progress via earned value measurementsyes
Risk managementinfoSupport for identifying and keeping track of project risks and risk-related activitiesno
Scrum supportinfoSupport for typical Scrum techniques such as sprints, backlogs and burn-down chartsyes
Kanban supportinfoSupport for typical Kanban techniques such as visualization of tasks on boards using cardsno
Project portfolio management infoSupport for collectively managing a set of current or proposed projects, e.g. by evaluation and prioritization of projectsyes
Issue Management Properties
Hierarchical issuesyes
Custom fieldsyes
Custom workflowsyes

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