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OneDesk System Properties

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Editorial information provided by Project Management Zone
System	OneDesk
Description	OneDesk is a web-based customer service and project management tool.
Category	Project Planning Issue Management
Project Management Zone Rankingmeasures the popularity of Project Management Systems Ranking Trend	Score 4.25 Rank #122
Developer	OneDesk
Website	onedesk.com
Technical documentation	onedesk.com/­get-started/­organize
Social network pages	Facebook 169 likes LinkedIn 3,455 followers Twitter 866 followers
Initial release	2010
License	Web-based service (SaaS)Software-as-a-Service model
Web-based architecture	yes
Mobile apps	no
APIApplication Programming Interface	yesREST
Multi-user	yes
Authentication mechanism	Password SAMLSecurity Assertion Markup Language Google sign-on LinkedIn sign-on
Notifications	Email
Project Planning Properties
Hierarchical tasksSupport for parent-child relationships of tasks	yes
Recurring tasksSupport for definition of tasks that occur repeatedly	no
Milestone trackingMilestones indicate the completion of major deliverables, normally by completing a set of tasks	yes
Task dependenciesDependencies between tasks are logical relationships that restrict the sequence of task executions, e.g. one task must be completed before another task can start	yes
Critical path managementThe critical path method calculates the set of tasks that cannot be delayed without increasing the project's duration, taking into account task dependencies	yes
Critical chain managementThe critical chain method expands the critical path method by additionally taking resource constraints into account	no
Gantt chartsBar chart to visualize a project's tasks and milestones schedule	yes
PERT chartsNetwork diagrams according to Program Evaluation Review Technique	no
BaselinesSupport for creating and using snapshots of a project's plan in terms of cost, scope and schedule	no
Resource managementSupport for managing a project's human and/or non-human resources	yes
Resource levelingSupport for optimizing the allocation of a project's resources	nosupport for manual resource leveling
Time trackingSupport for estimating and monitoring the time spent on a project's tasks	yes
Cost trackingSupport for monitoring a project's expenses	yes
Earned value managementSupport for tracking a project's performance and progress via earned value measurements	yes
Risk managementSupport for identifying and keeping track of project risks and risk-related activities	no
Scrum supportSupport for typical Scrum techniques such as sprints, backlogs and burn-down charts	yes
Kanban supportSupport for typical Kanban techniques such as visualization of tasks on boards using cards	no
Project portfolio management Support for collectively managing a set of current or proposed projects, e.g. by evaluation and prioritization of projects	yes
Issue Management Properties
Hierarchical issues	yes
Custom fields	yes
Custom workflows	yes
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More Resources
	OneDesk
Recent citations in the news more project management news	Project Management Success Depends on Flexibility 21 February 2012, Business 2 Community Choosing the Right Enterprise Apps for your Business 18 December 2012, Enterprise Apps Today provided by Google News

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