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JIRA vs Request Tracker System Properties Comparison

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Our visitors often compare JIRA and Request Tracker with SharePoint, Microsoft Project and OpenProject.

Editorial information provided by Project Management Zone
SystemsJIRA  Xexclude from comparisonRequest Tracker  Xexclude from comparison
DescriptionBug tracking and project planning tool, available as cloud service and as commercial tool.Request Tracker is an open source issue tracking tool written in Perl.
CategoryProject Planning
Issue Management
Issue Management
Project Management Zone Rankinginfomeasures the popularity of Project Management SystemsScore 848.49
Rank #4
Score 7.49
Rank #90
DeveloperAtlassianBest Practical
Websiteatlassian.com/­software/­jirabestpractical.com/­request-tracker
Technical documentationconfluence.atlassian.com/­jira/­jira-documentation-1556.htmldocs.bestpractical.com/­rt/­latest
Social network pages
LinkedIn26,864followers
Twitter38,974followers
Twitter70followers
Initial release20021999
LicenseCommercial
Web-based service (SaaS)infoSoftware-as-a-Service model
Open SourceinfoGPL 2
Web-based architectureyesyes
Programming languageJavaPerl
Operating systemsLinux
Solaris
Windows
Linux
OS X
Windows
Mobile appsAndroid
iOS
noinfomobile version of web interface
APIinfoApplication Programming InterfaceyesinfoJava, RESTyesinfoREST
Multi-useryesyes
Authentication mechanismPassword
LDAPinfoLightweight Directory Access Protocol
Password
LDAPinfoLightweight Directory Access Protocol
HTTP authentication
NotificationsEmailEmail
Project Planning Properties
Hierarchical tasksinfoSupport for parent-child relationships of tasksyes
Recurring tasksinfoSupport for definition of tasks that occur repeatedlyno
Milestone trackinginfoMilestones indicate the completion of major deliverables, normally by completing a set of tasksno
Task dependenciesinfoDependencies between tasks are logical relationships that restrict the sequence of task executions, e.g. one task must be completed before another task can startyesinfovia "issue linking"
Critical path managementinfoThe critical path method calculates the set of tasks that cannot be delayed without increasing the project's duration, taking into account task dependenciesno
Critical chain managementinfoThe critical chain method expands the critical path method by additionally taking resource constraints into accountno
Gantt chartsinfoBar chart to visualize a project's tasks and milestones scheduleyesinfoavailable via 3rd-party plugins
PERT chartsinfoNetwork diagrams according to Program Evaluation Review Techniqueno
BaselinesinfoSupport for creating and using snapshots of a project's plan in terms of cost, scope and schedule no
Resource managementinfoSupport for managing a project's human and/or non-human resourcesno
Resource levelinginfoSupport for optimizing the allocation of a project's resourcesno
Time trackinginfoSupport for estimating and monitoring the time spent on a project's tasksyesinfoavailable via 3rd-party plugins
Cost trackinginfoSupport for monitoring a project's expensesyesinfoavailable via 3rd-party plugins
Earned value managementinfoSupport for tracking a project's performance and progress via earned value measurementsno
Risk managementinfoSupport for identifying and keeping track of project risks and risk-related activitiesyesinfoavailable via 3rd-party plugins
Scrum supportinfoSupport for typical Scrum techniques such as sprints, backlogs and burn-down chartsyesinfowith JIRA Agile add-on
Kanban supportinfoSupport for typical Kanban techniques such as visualization of tasks on boards using cardsyesinfowith JIRA Agile add-on
Project portfolio management infoSupport for collectively managing a set of current or proposed projects, e.g. by evaluation and prioritization of projectsyesinfoavailable via 3rd-party plugins
Issue Management Properties
Hierarchical issuesyesyes
Custom fieldsyesyes
Custom workflowsyesyes

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More Resources
JIRARequest Tracker
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