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Freshdesk vs Zulip System Properties Comparison

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Our visitors often compare Freshdesk and Zulip with Bitrix24, Odoo and Rocket.Chat.

Editorial information provided by Project Management Zone
SystemsFreshdesk  Xexclude from comparisonZulip  Xexclude from comparison
DescriptionFreshdesk is a web-based ticket management and customer support tool.Zulip is an open-source web-based platform for team communication.
CategoryIssue ManagementProject Collaboration
Project Management Zone Rankinginfomeasures the popularity of Project Management SystemsScore 74.84
Rank #18
Score 2.69
Rank #165
DeveloperFreshworksKandra Labs
Websitefreshdesk.comzulipchat.com
Technical documentationsupport.freshdesk.comzulip.readthedocs.io/­en/­latest
Social network pages
Facebook68,058likes
LinkedIn172,272followers
Twitter21,625followers
Facebook61likes
Twitter1,564followers
Initial release20112012
LicenseWeb-based service (SaaS)infoSoftware-as-a-Service modelOpen Source
Web-based service (SaaS)infoSoftware-as-a-Service model
Web-based architectureyesyes
Programming languagePython
Operating systemsLinux
Mobile appsAndroid
iOS
Android
iOS
APIinfoApplication Programming InterfaceyesinfoRESTyesinfoREST
Multi-useryesyes
Authentication mechanismPassword
SAMLinfoSecurity Assertion Markup Language
Facebook sign-on
Google sign-on
Twitter sign-on
Password
LDAPinfoLightweight Directory Access Protocol
GitHub sign-on
Google sign-on
NotificationsEmail
Mobile push
Desktop push
Email
Mobile push
Issue Management Properties
Hierarchical issuesno
Custom fieldsyes
Custom workflowsyes
Project Collaboration Properties
Project wikino
Discussion forumyes
Online chatyes
Audio conferencingyes
Video conferencingyesinfoJitsi and Google Hangouts integration
Screen sharingno
Calendar sharingno
Contact sharingno
Document sharingyes
File versioningno

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FreshdeskZulip
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