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Freshdesk vs Zulip System Properties Comparison

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Our visitors often compare Freshdesk and Zulip with Bitrix24, Odoo and Rocket.Chat.

Editorial information provided by Project Management Zone
SystemsFreshdesk  Xexclude from comparisonZulip  Xexclude from comparison
DescriptionFreshdesk is a web-based ticket management and customer support tool.Zulip is an open-source web-based platform for team communication.
CategoryIssue ManagementProject Collaboration
Project Management Zone Rankinginfomeasures the popularity of Project Management SystemsScore 74.84
Rank #18
Score 2.69
Rank #165
DeveloperFreshworksKandra Labs
Technical documentationsupport.freshdesk.comzulip.readthedocs.io/­en/­latest
Social network pages
Initial release20112012
LicenseWeb-based service (SaaS)infoSoftware-as-a-Service modelOpen Source
Web-based service (SaaS)infoSoftware-as-a-Service model
Web-based architectureyesyes
Programming languagePython
Operating systemsLinux
Mobile appsAndroid
APIinfoApplication Programming InterfaceyesinfoRESTyesinfoREST
Authentication mechanismPassword
SAMLinfoSecurity Assertion Markup Language
Facebook sign-on
Google sign-on
Twitter sign-on
LDAPinfoLightweight Directory Access Protocol
GitHub sign-on
Google sign-on
Mobile push
Desktop push
Mobile push
Issue Management Properties
Hierarchical issuesno
Custom fieldsyes
Custom workflowsyes
Project Collaboration Properties
Project wikino
Discussion forumyes
Online chatyes
Audio conferencingyes
Video conferencingyesinfoJitsi and Google Hangouts integration
Screen sharingno
Calendar sharingno
Contact sharingno
Document sharingyes
File versioningno

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