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Freshdesk vs Trello System Properties Comparison

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Our visitors often compare Freshdesk and Trello with OpenProject, Redmine and Bitrix24.

Editorial information provided by Project Management Zone
SystemsFreshdesk  Xexclude from comparisonTrello  Xexclude from comparison
DescriptionFreshdesk is a web-based ticket management and customer support tool.Trello is a web-based project management and collaboration tool based on Kanban-like lists.
CategoryIssue ManagementProject Planning
Project Collaboration
Project Management Zone Rankinginfomeasures the popularity of Project Management SystemsScore 83.61
Rank #18
Score 857.29
Rank #6
DeveloperFreshworksTrelloinfoowned by Atlassian, originally by Fog Creek Software
Websitefreshdesk.comtrello.com
Technical documentationsupport.freshdesk.comhelp.trello.com
Social network pages
Facebook68,379likes
LinkedIn143,339followers
Twitter21,150followers
Facebook119,611likes
LinkedIn32,158followers
Twitter182,264followers
Initial release20112011
LicenseWeb-based service (SaaS)infoSoftware-as-a-Service modelWeb-based service (SaaS)infoSoftware-as-a-Service model
Web-based architectureyesyes
Mobile appsAndroid
iOS
Android
iOS
APIinfoApplication Programming InterfaceyesinfoRESTyesinfoREST
Multi-useryesyes
Authentication mechanismPassword
SAMLinfoSecurity Assertion Markup Language
Facebook sign-on
Google sign-on
Twitter sign-on
Password
Google sign-on
NotificationsEmail
Mobile push
Email
Mobile push
Project Planning Properties
Hierarchical tasksinfoSupport for parent-child relationships of tasksno
Recurring tasksinfoSupport for definition of tasks that occur repeatedlyno
Milestone trackinginfoMilestones indicate the completion of major deliverables, normally by completing a set of tasksno
Task dependenciesinfoDependencies between tasks are logical relationships that restrict the sequence of task executions, e.g. one task must be completed before another task can startno
Critical path managementinfoThe critical path method calculates the set of tasks that cannot be delayed without increasing the project's duration, taking into account task dependenciesno
Critical chain managementinfoThe critical chain method expands the critical path method by additionally taking resource constraints into accountno
Gantt chartsinfoBar chart to visualize a project's tasks and milestones schedulenoinfoavailable via 3rd party tools
PERT chartsinfoNetwork diagrams according to Program Evaluation Review Techniqueno
BaselinesinfoSupport for creating and using snapshots of a project's plan in terms of cost, scope and schedule no
Resource managementinfoSupport for managing a project's human and/or non-human resourcesno
Resource levelinginfoSupport for optimizing the allocation of a project's resourcesno
Time trackinginfoSupport for estimating and monitoring the time spent on a project's tasksno
Cost trackinginfoSupport for monitoring a project's expensesno
Earned value managementinfoSupport for tracking a project's performance and progress via earned value measurementsno
Risk managementinfoSupport for identifying and keeping track of project risks and risk-related activitiesno
Scrum supportinfoSupport for typical Scrum techniques such as sprints, backlogs and burn-down chartsno
Kanban supportinfoSupport for typical Kanban techniques such as visualization of tasks on boards using cardsyes
Project portfolio management infoSupport for collectively managing a set of current or proposed projects, e.g. by evaluation and prioritization of projectsno
Issue Management Properties
Hierarchical issuesno
Custom fieldsyes
Custom workflowsyes
Project Collaboration Properties
Project wikino
Discussion forumyesinfoconversations
Online chatno
Audio conferencingno
Video conferencingno
Screen sharingno
Calendar sharingnoinfointegration with external calendar tools is possible
Contact sharingno
Document sharingyesinfocard attachments
File versioningno

More information provided by the system vendor

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More Resources
FreshdeskTrello
Project Management Zone blog posts

Trello is the Project Management System of the Year for the third year in a row
3 January 2019, Matthias Gelbmann

Trello is the Project Management System of the Year for the second year in a row
4 January 2018, Matthias Gelbmann

Trello is the Project Management System of the Year
4 January 2017, Matthias Gelbmann

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