Freshdesk vs Smartsheet vs Viewpath System Properties Comparison
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|Editorial information provided by Project Management Zone|
|Systems||Freshdesk Xexclude from comparison||Smartsheet Xexclude from comparison||Viewpath Xexclude from comparison|
|Description||Freshdesk is a web-based ticket management and customer support tool.||Smartsheet is a web-based project planning and collaboration tool that uses tabular sheets as universal user interface paradigm.||Viewpath is a web-based project management tool.|
|Category||Issue Management||Project Planning|
|Project Management Zone Rankingmeasures the popularity of Project Management Systems||Score 72.45|
|Social network pages|
|License||Web-based service (SaaS)Software-as-a-Service model||Web-based service (SaaS)Software-as-a-Service model||Web-based service (SaaS)Software-as-a-Service model|
|APIApplication Programming Interface||yesREST||yesREST||no|
SAMLSecurity Assertion Markup Language
SAMLSecurity Assertion Markup LanguageEnterprise edition only
|Project Planning Properties|
|Hierarchical tasksSupport for parent-child relationships of tasks||yes||yes|
|Recurring tasksSupport for definition of tasks that occur repeatedly||yes||no|
|Milestone trackingMilestones indicate the completion of major deliverables, normally by completing a set of tasks||yes||yes|
|Task dependenciesDependencies between tasks are logical relationships that restrict the sequence of task executions, e.g. one task must be completed before another task can start||yes||yes|
|Critical path managementThe critical path method calculates the set of tasks that cannot be delayed without increasing the project's duration, taking into account task dependencies||yes||yes|
|Critical chain managementThe critical chain method expands the critical path method by additionally taking resource constraints into account||no||no|
|Gantt chartsBar chart to visualize a project's tasks and milestones schedule||yes||yes|
|PERT chartsNetwork diagrams according to Program Evaluation Review Technique||yes||no|
|BaselinesSupport for creating and using snapshots of a project's plan in terms of cost, scope and schedule||no||yes|
|Resource managementSupport for managing a project's human and/or non-human resources||yes||yes|
|Resource levelingSupport for optimizing the allocation of a project's resources||no||no|
|Time trackingSupport for estimating and monitoring the time spent on a project's tasks||yes||yes|
|Cost trackingSupport for monitoring a project's expenses||yes||yes|
|Earned value managementSupport for tracking a project's performance and progress via earned value measurements||yes||no|
|Risk managementSupport for identifying and keeping track of project risks and risk-related activities||no||no|
|Scrum supportSupport for typical Scrum techniques such as sprints, backlogs and burn-down charts||no||yes|
|Kanban supportSupport for typical Kanban techniques such as visualization of tasks on boards using cards||yesCard View||no|
|Project portfolio management Support for collectively managing a set of current or proposed projects, e.g. by evaluation and prioritization of projects||no||yes|
|Issue Management Properties|
|Project Collaboration Properties|
|More information provided by the system vendor|
Organizations of all sizes are under intense pressure to improve the speed, accuracy, and agility of their project management and capacity planning processes, while also balancing the related risks and costs of these endeavors.
Viewpath is a feature rich solution, offering a powerful yet easy to use project and resource management toolset that is simple to deploy, instantly scalable, and has “anytime-anywhere” availability.
Supporting both top-down and bottom-up resource staffing processes, Viewpath makes it easy for project and resource managers to communicate requirements and decisions throughout a project’s lifecycle, giving you greater visibility into resource demand and capacity planning.
By providing a graphical analysis of resource and role utilization, Viewpath helps project teams maximize resources in a dynamic environment. This allows managers to see where resources are being used across all programs and projects, as well as their forecasted future use. Viewpath’s centralized system shows resource conflicts to project and resource managers, eliminating unexpected delays or unforeseen resource limitations.
Regardless of the size of your organization, standardization across projects is a critical. Viewpath makes it possible to automate the creation of new projects using customizable templates. Once the core of each project is built, you can customize the project with its specific needs, enabling your team to quickly and consistently create new projects. Increase productivity and execute faster across distributed teams.
Increase productivity and execute faster across distributed teams.
CORE FEATURESUnlimited Templates
Intuitive and user friendly
Easily import from Microsoft Project
Easily import from Excel
Powerful integrations / API's with other major solutions
Getting work done can involve multiple tools. To accommodate this, Viewpath integrates with popular business systems and cloud applications to enable secure collaboration and data sharing across enterprise business processes.
Whether it’s accessing field service work orders, or integrating with CRM solutions, Viewpath allows you to supercharge your organizational productivity with partner-built solutions
Share knowledge across the organization to more quickly resolve issues and capture project information across the different platforms your different teams need to use.
Google Suite (G-Suite)
Integration with ServiceMax Work Orders
|Typical application scenarios|
Viewpath's clients typically have the following scenarios
Managing projects and portfolios of projects
The need for first time project management organization
Resource planning and demand planning - make sure your team is fully utilized but not overutilized
PMO's managing many projects in an organization across many departments
|Licensing and pricing models|
Multiple license types available to best suit your needs.
Pricing ranges from $4.00 per user / month to $33.00 per user / month.
Detailed pricing information can be found here Viewpath Pricing
|We invite representatives of system vendors to contact us for updating and extending the system information, and for displaying vendor-provided information such as key customers, competitive advantages and market metrics.|
3rd party products and servicesWe invite representatives of 3rd party vendors to contact us for presenting information about their offerings here.
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