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Freshdesk vs Redmine System Properties Comparison

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Our visitors often compare Freshdesk and Redmine with OpenProject, Odoo and Bugzilla.

Editorial information provided by Project Management Zone
SystemsFreshdesk  Xexclude from comparisonRedmine  Xexclude from comparison
DescriptionFreshdesk is a web-based ticket management and customer support tool.Open source, web-based project management and issue tracking tool.
CategoryIssue ManagementProject Planning
Issue Management
Project Collaboration
Project Management Zone Rankinginfomeasures the popularity of Project Management SystemsScore 66.83
Rank #18
Score 66.15
Rank #19
DeveloperFreshworks
Websitefreshdesk.comredmine.org
Technical documentationsupport.freshdesk.comredmine.org/­projects/­redmine/­wiki/­Guide
Social network pages
Facebook69,020likes
LinkedIn96,200followers
Twitter20,490followers
Facebook2,077likes
LinkedIn1,253followers
Initial release20112006
LicenseWeb-based service (SaaS)infoSoftware-as-a-Service modelOpen SourceinfoGPL 2
Web-based architectureyesyes
Programming languageRubyinfoRuby on Rails
Operating systemsLinux
OS X
Unix
Windows
Mobile appsAndroid
iOS
Android
iOS
Windows Phone
APIinfoApplication Programming InterfaceyesinfoRESTyesinfoREST
Multi-useryesyes
Authentication mechanismPassword
SAMLinfoSecurity Assertion Markup Language
Facebook sign-on
Google sign-on
Twitter sign-on
Password
LDAPinfoLightweight Directory Access Protocol
NotificationsEmail
Mobile push
Email
RSS feeds
Project Planning Properties
Hierarchical tasksinfoSupport for parent-child relationships of tasksyes
Recurring tasksinfoSupport for definition of tasks that occur repeatedlyyesinfovia plugin
Milestone trackinginfoMilestones indicate the completion of major deliverables, normally by completing a set of tasksyesinfovia plugin
Task dependenciesinfoDependencies between tasks are logical relationships that restrict the sequence of task executions, e.g. one task must be completed before another task can startyes
Critical path managementinfoThe critical path method calculates the set of tasks that cannot be delayed without increasing the project's duration, taking into account task dependenciesyesinfovia plugin
Critical chain managementinfoThe critical chain method expands the critical path method by additionally taking resource constraints into accountno
Gantt chartsinfoBar chart to visualize a project's tasks and milestones scheduleyes
PERT chartsinfoNetwork diagrams according to Program Evaluation Review Techniqueno
BaselinesinfoSupport for creating and using snapshots of a project's plan in terms of cost, scope and schedule yesinfovia plugin
Resource managementinfoSupport for managing a project's human and/or non-human resourcesyesinfovia plugin
Resource levelinginfoSupport for optimizing the allocation of a project's resourcesno
Time trackinginfoSupport for estimating and monitoring the time spent on a project's tasksyes
Cost trackinginfoSupport for monitoring a project's expensesyesinfovia plugin
Earned value managementinfoSupport for tracking a project's performance and progress via earned value measurementsyesinfovia plugin
Risk managementinfoSupport for identifying and keeping track of project risks and risk-related activitiesyesinfoavailable via 3rd-party plugins
Scrum supportinfoSupport for typical Scrum techniques such as sprints, backlogs and burn-down chartsyesinfovia plugin
Kanban supportinfoSupport for typical Kanban techniques such as visualization of tasks on boards using cardsyesinfovia plugin
Project portfolio management infoSupport for collectively managing a set of current or proposed projects, e.g. by evaluation and prioritization of projectsno
Issue Management Properties
Hierarchical issuesnoyes
Custom fieldsyesyes
Custom workflowsyesyes
Project Collaboration Properties
Project wikiyes
Discussion forumyes
Online chatyesinfovia plugin
Audio conferencingno
Video conferencingno
Screen sharingno
Calendar sharingno
Contact sharingno
Document sharingyes
File versioningyesinfovia plugin

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More Resources
FreshdeskRedmine
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