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Freshdesk vs Orbit System Properties Comparison

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Editorial information provided by Project Management Zone
SystemsFreshdesk  Xexclude from comparisonOrbit  Xexclude from comparison
DescriptionFreshdesk is a web-based ticket management and customer support tool.Secoya Orbit provides a range of business applications including project management and collaboration.
CategoryIssue ManagementProject Planning
Project Collaboration
Project Management Zone Rankinginfomeasures the popularity of Project Management SystemsScore 62.43
Rank #20
Score 0.29
Rank #285
DeveloperFreshworksSecoya
Websitefreshdesk.comsecoya.dk/­orbit
Technical documentationsupport.freshdesk.com
Social network pages
Facebook69,100likes
LinkedIn90,044followers
Twitter20,461followers
Facebook120likes
LinkedIn256followers
Initial release20112006
LicenseWeb-based service (SaaS)infoSoftware-as-a-Service modelCommercial
Web-based service (SaaS)infoSoftware-as-a-Service model
Web-based architectureyesyes
Operating systemsWindows
Mobile appsAndroid
iOS
no
APIinfoApplication Programming InterfaceyesinfoRESTyes
Multi-useryesyes
Authentication mechanismPassword
SAMLinfoSecurity Assertion Markup Language
Facebook sign-on
Google sign-on
Twitter sign-on
Password
Active Directory
NotificationsEmail
Mobile push
Email
SMS
Project Planning Properties
Hierarchical tasksinfoSupport for parent-child relationships of tasksyes
Recurring tasksinfoSupport for definition of tasks that occur repeatedlyno
Milestone trackinginfoMilestones indicate the completion of major deliverables, normally by completing a set of tasksyes
Task dependenciesinfoDependencies between tasks are logical relationships that restrict the sequence of task executions, e.g. one task must be completed before another task can startno
Critical path managementinfoThe critical path method calculates the set of tasks that cannot be delayed without increasing the project's duration, taking into account task dependenciesno
Critical chain managementinfoThe critical chain method expands the critical path method by additionally taking resource constraints into accountno
Gantt chartsinfoBar chart to visualize a project's tasks and milestones scheduleyes
PERT chartsinfoNetwork diagrams according to Program Evaluation Review Techniqueno
BaselinesinfoSupport for creating and using snapshots of a project's plan in terms of cost, scope and schedule no
Resource managementinfoSupport for managing a project's human and/or non-human resourcesyes
Resource levelinginfoSupport for optimizing the allocation of a project's resourcesno
Time trackinginfoSupport for estimating and monitoring the time spent on a project's tasksyes
Cost trackinginfoSupport for monitoring a project's expensesyes
Earned value managementinfoSupport for tracking a project's performance and progress via earned value measurementsno
Risk managementinfoSupport for identifying and keeping track of project risks and risk-related activitiesno
Scrum supportinfoSupport for typical Scrum techniques such as sprints, backlogs and burn-down chartsno
Kanban supportinfoSupport for typical Kanban techniques such as visualization of tasks on boards using cardsno
Project portfolio management infoSupport for collectively managing a set of current or proposed projects, e.g. by evaluation and prioritization of projectsno
Issue Management Properties
Hierarchical issuesno
Custom fieldsyes
Custom workflowsyes
Project Collaboration Properties
Project wikiyes
Discussion forumyesinfoOrbit Social
Online chatyesinfoOrbit Social
Audio conferencingno
Video conferencingno
Screen sharingno
Calendar sharingyesinfovia Outlook plugin
Contact sharingyesinfovia Outlook plugin
Document sharingyes
File versioningyes

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More Resources
FreshdeskOrbit
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