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Freshdesk vs JIRA vs Sandglaz vs Trello System Properties Comparison

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Editorial information provided by Project Management Zone
SystemsFreshdesk  Xexclude from comparisonJIRA  Xexclude from comparisonSandglaz  Xexclude from comparisonTrello  Xexclude from comparison
Sandglaz has been discontinued.
DescriptionFreshdesk is a web-based ticket management and customer support tool.Bug tracking and project planning tool, available as cloud service and as commercial tool.Sandglaz was a web-based task management tool.Trello is a web-based project management and collaboration tool based on Kanban-like lists.
CategoryIssue ManagementProject Planning
Issue Management
Project PlanningProject Planning
Project Collaboration
Project Management Zone Rankinginfomeasures the popularity of Project Management SystemsScore 72.45
Rank #19
Score 1,164.30
Rank #3
Score 859.41
Rank #5
DeveloperFreshworksAtlassianSandglazTrelloinfoowned by Atlassian, originally by Fog Creek Software
Websitefreshdesk.comatlassian.com/­software/­jirasandglaz.com (offline)trello.com
Technical documentationsupport.freshdesk.comconfluence.atlassian.com/­jira/­jira-documentation-1556.htmlhelp.trello.com
Social network pages
Facebook67,872likes
LinkedIn179,402followers
Twitter21,659followers
LinkedIn22,716followers
Twitter36,314followers
Twitter4,761followers
Facebook122,478likes
LinkedIn41,283followers
Twitter186,190followers
Initial release2011200220112011
LicenseWeb-based service (SaaS)infoSoftware-as-a-Service modelCommercial
Web-based service (SaaS)infoSoftware-as-a-Service model
Web-based service (SaaS)infoSoftware-as-a-Service modelWeb-based service (SaaS)infoSoftware-as-a-Service model
Web-based architectureyesyesyesyes
Programming languageJava
Operating systemsLinux
Solaris
Windows
Mobile appsAndroid
iOS
Android
iOS
noinfomobile version of web interfaceAndroid
iOS
APIinfoApplication Programming InterfaceyesinfoRESTyesinfoJava, RESTyesinfoRESTyesinfoREST
Multi-useryesyesyesyes
Authentication mechanismPassword
SAMLinfoSecurity Assertion Markup Language
Facebook sign-on
Google sign-on
Twitter sign-on
Password
LDAPinfoLightweight Directory Access Protocol
Password
Google sign-on
Password
Google sign-on
NotificationsEmail
Mobile push
EmailEmailEmail
Mobile push
Project Planning Properties
Hierarchical tasksinfoSupport for parent-child relationships of tasksyesyesno
Recurring tasksinfoSupport for definition of tasks that occur repeatedlynoyesno
Milestone trackinginfoMilestones indicate the completion of major deliverables, normally by completing a set of tasksnoyesno
Task dependenciesinfoDependencies between tasks are logical relationships that restrict the sequence of task executions, e.g. one task must be completed before another task can startyesinfovia "issue linking"nono
Critical path managementinfoThe critical path method calculates the set of tasks that cannot be delayed without increasing the project's duration, taking into account task dependenciesnonono
Critical chain managementinfoThe critical chain method expands the critical path method by additionally taking resource constraints into accountnonono
Gantt chartsinfoBar chart to visualize a project's tasks and milestones scheduleyesinfoavailable via 3rd-party pluginsnonoinfoavailable via 3rd party tools
PERT chartsinfoNetwork diagrams according to Program Evaluation Review Techniquenonono
BaselinesinfoSupport for creating and using snapshots of a project's plan in terms of cost, scope and schedule nonono
Resource managementinfoSupport for managing a project's human and/or non-human resourcesnonono
Resource levelinginfoSupport for optimizing the allocation of a project's resourcesnonono
Time trackinginfoSupport for estimating and monitoring the time spent on a project's tasksyesinfoavailable via 3rd-party pluginsnono
Cost trackinginfoSupport for monitoring a project's expensesyesinfoavailable via 3rd-party pluginsnono
Earned value managementinfoSupport for tracking a project's performance and progress via earned value measurementsnonono
Risk managementinfoSupport for identifying and keeping track of project risks and risk-related activitiesyesinfoavailable via 3rd-party pluginsnono
Scrum supportinfoSupport for typical Scrum techniques such as sprints, backlogs and burn-down chartsyesinfowith JIRA Agile add-onnono
Kanban supportinfoSupport for typical Kanban techniques such as visualization of tasks on boards using cardsyesinfowith JIRA Agile add-onnoyes
Project portfolio management infoSupport for collectively managing a set of current or proposed projects, e.g. by evaluation and prioritization of projectsyesinfoavailable via 3rd-party pluginsnono
Issue Management Properties
Hierarchical issuesnoyes
Custom fieldsyesyes
Custom workflowsyesyes
Project Collaboration Properties
Project wikino
Discussion forumyesinfoconversations
Online chatno
Audio conferencingno
Video conferencingno
Screen sharingno
Calendar sharingnoinfointegration with external calendar tools is possible
Contact sharingno
Document sharingyesinfocard attachments
File versioningno

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More Resources
FreshdeskJIRASandglazTrello
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