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Freshdesk vs Glip System Properties Comparison

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Our visitors often compare Freshdesk and Glip with Bitrix24.

Editorial information provided by Project Management Zone
SystemsFreshdesk  Xexclude from comparisonGlip  Xexclude from comparison
DescriptionFreshdesk is a web-based ticket management and customer support tool.Glip is a web-based collaboration and task management tool.
CategoryIssue ManagementProject Planning
Project Collaboration
Project Management Zone Rankinginfomeasures the popularity of Project Management SystemsScore 72.73
Rank #18
Score 3.01
Rank #139
DeveloperFreshworksGlip
Websitefreshdesk.comglip.com
Technical documentationsupport.freshdesk.com
Social network pages
Facebook68,691likes
LinkedIn116,550followers
Twitter20,797followers
LinkedIn807followers
Twitter73followers
Initial release20112013
LicenseWeb-based service (SaaS)infoSoftware-as-a-Service modelWeb-based service (SaaS)infoSoftware-as-a-Service model
Web-based architectureyesyes
Mobile appsAndroid
iOS
Android
iOS
APIinfoApplication Programming InterfaceyesinfoRESTno
Multi-useryesyes
Authentication mechanismPassword
SAMLinfoSecurity Assertion Markup Language
Facebook sign-on
Google sign-on
Twitter sign-on
Password
Google sign-on
NotificationsEmail
Mobile push
Desktop push
Email
Mobile push
Project Planning Properties
Hierarchical tasksinfoSupport for parent-child relationships of tasksno
Recurring tasksinfoSupport for definition of tasks that occur repeatedlyyes
Milestone trackinginfoMilestones indicate the completion of major deliverables, normally by completing a set of tasksno
Task dependenciesinfoDependencies between tasks are logical relationships that restrict the sequence of task executions, e.g. one task must be completed before another task can startno
Critical path managementinfoThe critical path method calculates the set of tasks that cannot be delayed without increasing the project's duration, taking into account task dependenciesno
Critical chain managementinfoThe critical chain method expands the critical path method by additionally taking resource constraints into accountno
Gantt chartsinfoBar chart to visualize a project's tasks and milestones scheduleno
PERT chartsinfoNetwork diagrams according to Program Evaluation Review Techniqueno
BaselinesinfoSupport for creating and using snapshots of a project's plan in terms of cost, scope and schedule no
Resource managementinfoSupport for managing a project's human and/or non-human resourcesno
Resource levelinginfoSupport for optimizing the allocation of a project's resourcesno
Time trackinginfoSupport for estimating and monitoring the time spent on a project's tasksno
Cost trackinginfoSupport for monitoring a project's expensesno
Earned value managementinfoSupport for tracking a project's performance and progress via earned value measurementsno
Risk managementinfoSupport for identifying and keeping track of project risks and risk-related activitiesno
Scrum supportinfoSupport for typical Scrum techniques such as sprints, backlogs and burn-down chartsno
Kanban supportinfoSupport for typical Kanban techniques such as visualization of tasks on boards using cardsno
Project portfolio management infoSupport for collectively managing a set of current or proposed projects, e.g. by evaluation and prioritization of projectsno
Issue Management Properties
Hierarchical issuesno
Custom fieldsyes
Custom workflowsyes
Project Collaboration Properties
Project wikino
Discussion forumyesinfothreaded discussions
Online chatyes
Audio conferencingyes
Video conferencingyes
Screen sharingno
Calendar sharingyes
Contact sharingno
Document sharingyes
File versioningyes

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More Resources
FreshdeskGlip
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