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Freshdesk System Properties

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Editorial information provided by Project Management Zone
SystemFreshdesk
DescriptionFreshdesk is a web-based ticket management and customer support tool.
CategoryIssue Management
Project Management Zone Rankinginfomeasures the popularity of Project Management SystemsScore 58.03
Rank #20
DeveloperFreshworks
Websitefreshdesk.com
Technical documentationsupport.freshdesk.com
Social network pages
Facebook69,286likes
LinkedIn79,134followers
Twitter20,363followers
Initial release2011
LicenseWeb-based service (SaaS)infoSoftware-as-a-Service model
Web-based architectureyes
Mobile appsAndroid
iOS
APIinfoApplication Programming InterfaceyesinfoREST
Multi-useryes
Authentication mechanismPassword
SAMLinfoSecurity Assertion Markup Language
Facebook sign-on
Google sign-on
Twitter sign-on
NotificationsEmail
Mobile push
Issue Management Properties
Hierarchical issuesno
Custom fieldsyes
Custom workflowsyes

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