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BrightWork vs Request Tracker System Properties Comparison

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Our visitors often compare BrightWork and Request Tracker with JIRA and Microsoft Project.

Editorial information provided by Project Management Zone
SystemsBrightWork  Xexclude from comparisonRequest Tracker  Xexclude from comparison
DescriptionBrightWork is a project and portfolio management system based on SharePoint.Request Tracker is an open source issue tracking tool written in Perl.
CategoryProject PlanningIssue Management
Project Management Zone Rankinginfomeasures the popularity of Project Management SystemsScore 5.80
Rank #103
Score 5.09
Rank #109
DeveloperBrightWorkBest Practical
Websitebrightwork.combestpractical.com/­request-tracker
Technical documentationhelp.brightwork.comdocs.bestpractical.com/­rt/­latest
Social network pages
Facebook625likes
LinkedIn1,591followers
Twitter1,550followers
Twitter67followers
Initial release19951999
LicenseCommercial
Web-based service (SaaS)infoSoftware-as-a-Service model
Open SourceinfoGPL 2
Web-based architectureyesyes
Programming languagePerl
Operating systemsWindowsLinux
OS X
Windows
Mobile appsnonoinfomobile version of web interface
APIinfoApplication Programming Interfaceyesinfo.NETyesinfoREST
Multi-useryesyes
Authentication mechanismPassword
LDAPinfoLightweight Directory Access Protocol
SAMLinfoSecurity Assertion Markup Language
Active Directory
Password
LDAPinfoLightweight Directory Access Protocol
HTTP authentication
NotificationsEmail
RSS feeds
Email
Project Planning Properties
Hierarchical tasksinfoSupport for parent-child relationships of tasksyes
Recurring tasksinfoSupport for definition of tasks that occur repeatedlyno
Milestone trackinginfoMilestones indicate the completion of major deliverables, normally by completing a set of tasksyes
Task dependenciesinfoDependencies between tasks are logical relationships that restrict the sequence of task executions, e.g. one task must be completed before another task can startnoinfoavailable via MS-Project integration
Critical path managementinfoThe critical path method calculates the set of tasks that cannot be delayed without increasing the project's duration, taking into account task dependenciesnoinfoavailable via MS-Project integration
Critical chain managementinfoThe critical chain method expands the critical path method by additionally taking resource constraints into accountno
Gantt chartsinfoBar chart to visualize a project's tasks and milestones scheduleyes
PERT chartsinfoNetwork diagrams according to Program Evaluation Review Techniqueno
BaselinesinfoSupport for creating and using snapshots of a project's plan in terms of cost, scope and schedule yes
Resource managementinfoSupport for managing a project's human and/or non-human resourcesyes
Resource levelinginfoSupport for optimizing the allocation of a project's resourcesno
Time trackinginfoSupport for estimating and monitoring the time spent on a project's tasksyes
Cost trackinginfoSupport for monitoring a project's expensesyes
Earned value managementinfoSupport for tracking a project's performance and progress via earned value measurementsyes
Risk managementinfoSupport for identifying and keeping track of project risks and risk-related activitiesyes
Scrum supportinfoSupport for typical Scrum techniques such as sprints, backlogs and burn-down chartsno
Kanban supportinfoSupport for typical Kanban techniques such as visualization of tasks on boards using cardsno
Project portfolio management infoSupport for collectively managing a set of current or proposed projects, e.g. by evaluation and prioritization of projectsyes
Issue Management Properties
Hierarchical issuesyes
Custom fieldsyes
Custom workflowsyes

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More Resources
BrightWorkRequest Tracker
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