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BrightWork vs Freshdesk System Properties Comparison

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Editorial information provided by Project Management Zone
SystemsBrightWork  Xexclude from comparisonFreshdesk  Xexclude from comparison
DescriptionBrightWork is a project and portfolio management system based on SharePoint.Freshdesk is a web-based ticket management and customer support tool.
CategoryProject PlanningIssue Management
Project Management Zone Rankinginfomeasures the popularity of Project Management SystemsScore 5.97
Rank #93
Score 66.83
Rank #18
DeveloperBrightWorkFreshworks
Websitebrightwork.comfreshdesk.com
Technical documentationhelp.brightwork.comsupport.freshdesk.com
Social network pages
Facebook624likes
LinkedIn1,427followers
Twitter1,553followers
Facebook69,020likes
LinkedIn96,200followers
Twitter20,490followers
Initial release19952011
LicenseCommercial
Web-based service (SaaS)infoSoftware-as-a-Service model
Web-based service (SaaS)infoSoftware-as-a-Service model
Web-based architectureyesyes
Operating systemsWindows
Mobile appsnoAndroid
iOS
APIinfoApplication Programming Interfaceyesinfo.NETyesinfoREST
Multi-useryesyes
Authentication mechanismPassword
LDAPinfoLightweight Directory Access Protocol
SAMLinfoSecurity Assertion Markup Language
Active Directory
Password
SAMLinfoSecurity Assertion Markup Language
Facebook sign-on
Google sign-on
Twitter sign-on
NotificationsEmail
RSS feeds
Email
Mobile push
Project Planning Properties
Hierarchical tasksinfoSupport for parent-child relationships of tasksyes
Recurring tasksinfoSupport for definition of tasks that occur repeatedlyno
Milestone trackinginfoMilestones indicate the completion of major deliverables, normally by completing a set of tasksyes
Task dependenciesinfoDependencies between tasks are logical relationships that restrict the sequence of task executions, e.g. one task must be completed before another task can startnoinfoavailable via MS-Project integration
Critical path managementinfoThe critical path method calculates the set of tasks that cannot be delayed without increasing the project's duration, taking into account task dependenciesnoinfoavailable via MS-Project integration
Critical chain managementinfoThe critical chain method expands the critical path method by additionally taking resource constraints into accountno
Gantt chartsinfoBar chart to visualize a project's tasks and milestones scheduleyes
PERT chartsinfoNetwork diagrams according to Program Evaluation Review Techniqueno
BaselinesinfoSupport for creating and using snapshots of a project's plan in terms of cost, scope and schedule yes
Resource managementinfoSupport for managing a project's human and/or non-human resourcesyes
Resource levelinginfoSupport for optimizing the allocation of a project's resourcesno
Time trackinginfoSupport for estimating and monitoring the time spent on a project's tasksyes
Cost trackinginfoSupport for monitoring a project's expensesyes
Earned value managementinfoSupport for tracking a project's performance and progress via earned value measurementsyes
Risk managementinfoSupport for identifying and keeping track of project risks and risk-related activitiesyes
Scrum supportinfoSupport for typical Scrum techniques such as sprints, backlogs and burn-down chartsno
Kanban supportinfoSupport for typical Kanban techniques such as visualization of tasks on boards using cardsno
Project portfolio management infoSupport for collectively managing a set of current or proposed projects, e.g. by evaluation and prioritization of projectsyes
Issue Management Properties
Hierarchical issuesno
Custom fieldsyes
Custom workflowsyes

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BrightWorkFreshdesk
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