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Bitrix24 vs Freshdesk vs Zulip System Properties Comparison

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Editorial information provided by Project Management Zone
SystemsBitrix24  Xexclude from comparisonFreshdesk  Xexclude from comparisonZulip  Xexclude from comparison
DescriptionBitrix24 is a project management and collaboration system available as web-based service and as self-hosted tool.Freshdesk is a web-based ticket management and customer support tool.Zulip is an open-source web-based platform for team communication.
CategoryProject Planning
Project Collaboration
Issue ManagementProject Collaboration
Project Management Zone Rankinginfomeasures the popularity of Project Management SystemsScore 25.69
Rank #34
Score 72.45
Rank #19
Score 2.87
Rank #161
DeveloperBitrixFreshworksKandra Labs
Websitebitrix24.comfreshdesk.comzulipchat.com
Technical documentationhelpdesk.bitrix24.com/­documentation.phpinfoself-hosted versionsupport.freshdesk.comzulip.readthedocs.io/­en/­latest
Social network pages
Facebook13,780likes
LinkedIn1,300followers
Twitter4,416followers
Facebook67,936likes
LinkedIn179,402followers
Twitter21,659followers
Facebook65likes
Twitter1,563followers
Initial release201220112012
LicenseCommercial
Web-based service (SaaS)infoSoftware-as-a-Service model
Web-based service (SaaS)infoSoftware-as-a-Service modelOpen Source
Web-based service (SaaS)infoSoftware-as-a-Service model
Web-based architectureyesyesyes
Programming languagePHPPython
Operating systemsHP-UX
Linux
Solaris
Unix
Windows
Linux
Mobile appsAndroid
iOS
Android
iOS
Android
iOS
APIinfoApplication Programming InterfaceyesyesinfoRESTyesinfoREST
Multi-useryesyesyes
Authentication mechanismPassword
LDAPinfoLightweight Directory Access Protocolinfoself-hosted version
NTLMinfoNT LAN Managerinfoself-hosted version
Active Directoryinfoself-hosted version
Facebook sign-on
Google sign-on
Microsoft sign-on
Twitter sign-on
Password
SAMLinfoSecurity Assertion Markup Language
Facebook sign-on
Google sign-on
Twitter sign-on
Password
LDAPinfoLightweight Directory Access Protocol
GitHub sign-on
Google sign-on
NotificationsEmail
Mobile push
Email
Mobile push
Desktop push
Email
Mobile push
Project Planning Properties
Hierarchical tasksinfoSupport for parent-child relationships of tasksyes
Recurring tasksinfoSupport for definition of tasks that occur repeatedlyyes
Milestone trackinginfoMilestones indicate the completion of major deliverables, normally by completing a set of tasksyesinfotask deadlines
Task dependenciesinfoDependencies between tasks are logical relationships that restrict the sequence of task executions, e.g. one task must be completed before another task can startyes
Critical path managementinfoThe critical path method calculates the set of tasks that cannot be delayed without increasing the project's duration, taking into account task dependenciesno
Critical chain managementinfoThe critical chain method expands the critical path method by additionally taking resource constraints into accountno
Gantt chartsinfoBar chart to visualize a project's tasks and milestones scheduleyes
PERT chartsinfoNetwork diagrams according to Program Evaluation Review Techniqueno
BaselinesinfoSupport for creating and using snapshots of a project's plan in terms of cost, scope and schedule no
Resource managementinfoSupport for managing a project's human and/or non-human resourcesyes
Resource levelinginfoSupport for optimizing the allocation of a project's resourcesno
Time trackinginfoSupport for estimating and monitoring the time spent on a project's tasksyes
Cost trackinginfoSupport for monitoring a project's expensesno
Earned value managementinfoSupport for tracking a project's performance and progress via earned value measurementsno
Risk managementinfoSupport for identifying and keeping track of project risks and risk-related activitiesno
Scrum supportinfoSupport for typical Scrum techniques such as sprints, backlogs and burn-down chartsno
Kanban supportinfoSupport for typical Kanban techniques such as visualization of tasks on boards using cardsno
Project portfolio management infoSupport for collectively managing a set of current or proposed projects, e.g. by evaluation and prioritization of projectsno
Issue Management Properties
Hierarchical issuesno
Custom fieldsyes
Custom workflowsyes
Project Collaboration Properties
Project wikiyesno
Discussion forumyesinfoprivate and team conversationsyes
Online chatyesyes
Audio conferencingyesyes
Video conferencingyesyesinfoJitsi and Google Hangouts integration
Screen sharingyesno
Calendar sharingyesno
Contact sharingyesno
Document sharingyesyes
File versioningyesno

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More Resources
Bitrix24FreshdeskZulip
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