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Freshdesk System Properties

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Editorial information provided by Project Management Zone
SystemFreshdesk
DescriptionFreshdesk is a web-based ticket management and customer support tool.
CategoryIssue Management, ranked #5
DeveloperFreshdesk
Websitefreshdesk.com
Technical documentationsupport.freshdesk.com
Social network pages
Facebook67,478likes
Google+1,974followers
LinkedIn15,059followers
Twitter17,853followers
Initial release2011
LicenseWeb-based service (SaaS)Software-as-a-Service model
Web-based architectureyes
Mobile appsAndroid
iOS
APIApplication Programming InterfaceyesREST
Multi-useryes
User rolesyes
Authentication mechanismPassword
SAMLSecurity Assertion Markup Language
Facebook sign-on
Google sign-on
Twitter sign-on
NotificationsEmail
Mobile push
Issue Management Properties
Hierarchical issuesno
Custom fieldsyes
Custom workflowsyes
More Resources
Freshdesk
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